Privacy Policy

1. Introduction

FindaHost ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform, including our website, mobile applications, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Property details, including addresses, descriptions, and photographs
• Payment information (processed securely through third-party payment processors)
• Identity verification documents for tenant screening
• Communication preferences and correspondence

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Facilitate property listings and tenant-landlord communications
• Conduct tenant verification and background checks
• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, cloud hosting, email delivery)
• Property Listings: Property information may be shared with third-party platforms (e.g., Zoopla) when you choose to publish listings
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage with reputable cloud providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain data protection rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@findahost.io.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more information about our use of cookies, please see our Cookies Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Related Legal Documents

This Privacy Policy should be read in conjunction with our other legal documents:

• Terms of Service - Terms governing use of our platform
• Disclaimer - Important legal information
• Subscription Terms - Payment and subscription details

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: